How do I track my delivery?Updated 6 months ago

Your delivery is sent using Royal Mail Business Post or via Royal Mail Tracked. That means, it will arrive with your standard post, however we get confirmation of delivery, so we can be assured your item has arrived. We use this on every order, no matter how large or small.

Tracking may take a little while to update! We dispatch lots of orders which get sent in mailbags. Your item may be moving throughout the network, but until it is physically taken out and scanned the tracking won't show. Once it has it's first scan, it will continue to update all the way to delivery.

For most standard orders (excluding Monthly VIP Boxes), you will get an email or SMS to inform you that your item is on the way and the approximate time of delivery. There are also redirect/free redelivery options available.

If you are seeing the status 'an update will only be provided when we attempt to deliver your item' on the Royal Mail website, this is absolutely normal for low value/monthly box orders; however if its been over 5 days please do just get in touch :)

Please leave the 3-5 working days from your dispatch email before contacting us. Working days do not include Saturday or Sunday (even though we do often dispatch on these days!)

The royal mail website can be accessed at https://www.royalmail.com/track-your-item#/